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Legal

Shipping and delivery policy

How your order is packed, dispatched and delivered, who bears freight and risk, and what to do if a consignment arrives short or damaged.

Last updated 19 August 2026

01Where we dispatch

We dispatch from our unit in Kanpur, Uttar Pradesh to every state in India, by road transport and by courier.

If your location is served only by a particular transporter, or you have a transporter you already work with, tell us at the time of the order and we will book the consignment accordingly.

Business name
NuedWears
Registered firm
Unique Enterprises (proprietorship firm)
Business
Manufacturer and wholesale supplier of women's innerwear (bras, panties and sets)
Factory & office
132/509 Hasnain Road, Munship Purwa, Kanpur, Uttar Pradesh 208023, India
GSTIN
09DEEPS7795F1ZQ
Phone / WhatsApp
+91 96256 56718
Website
nuedwears.com

02How we dispatch

Goods are dispatched by whichever of these is agreed on your order confirmation:

  • Road transport (LR basis) — the usual mode for bulk cartons. The consignment is booked with a transport company and you collect it from their local godown, or take door delivery where the transporter offers it
  • Courier — used for smaller consignments, samples and lighter parcels, delivered to your address
  • Your nominated transporter — where you name a transporter and account, we book the consignment with them
  • Self collection — you or your representative collects from our Kanpur unit

03Dispatch timelines

The expected dispatch period for your order is stated on the order confirmation or proforma invoice. It is calculated from the date on which both of the following have happened:

  • We have received the advance payment stated on the order confirmation, if any
  • You have approved the sample, artwork, labels and packing, where approval is required

Delays in approval or in payment move the dispatch date correspondingly.

Dispatch periods are estimates given in good faith, based on production schedule and fabric availability. They are not of the essence of the contract unless we have expressly agreed a fixed date with you in writing.

04Freight charges

Unless your order confirmation states that freight is included, prices are ex-works our Kanpur unit and freight is on your account.

Freight is normally arranged in one of these ways, as agreed on the order:

  • Freight to pay — you pay the transporter at the time of taking delivery. This is the usual arrangement for road transport consignments
  • Freight paid and charged — we pay the transporter or courier and add the actual amount to your invoice
  • Freight included — where the order confirmation expressly says the quoted price is inclusive of freight to your city

Local charges at the destination — godown handling, hamali, delivery charges, octroi or entry tax where applicable — are on your account.

05Packing

Goods are packed for transit at no extra charge in our standard packing:

  • Individual pieces or sets in polybags
  • Polybagged pieces packed into corrugated cartons, sealed and strapped
  • Each carton marked with the consignee name, destination, carton number and total carton count

Where you have asked for private-label or custom retail packing — your own polybag, hang tag, box or gift packing — that is quoted separately and is charged as agreed on the order confirmation.

06Invoice, e-way bill and documents

Every consignment is dispatched with a GST tax invoice. Where the consignment value requires it, an e-way bill is generated under the Central Goods and Services Tax Act, 2017 and the rules made under it — currently for consignments above ₹50,000 in value, subject to the rules in force at the time and to any state-specific requirement.

So that the invoice and e-way bill are correct, please give us the following before dispatch:

  • Your correct GSTIN
  • Your registered legal name and billing address exactly as registered
  • The delivery address, if it is different from the billing address
  • A contact name and mobile number for the transporter

If incorrect details are supplied to us, the invoice or e-way bill may have to be cancelled and reissued, which can delay dispatch and can affect your input tax credit. We are not responsible for such a delay or for credit lost on that account.

07When risk and title pass

Risk in the goods passes to you when the goods are handed over to the transporter, courier or your representative at our unit. From that point the goods travel at your risk.

Title in the goods remains with us until we have received payment in full, notwithstanding that risk has passed and that delivery has been made.

Transit insurance is not included unless you ask for it in writing before dispatch and it is charged on the invoice. Transporters limit their own liability for loss or damage under their consignment note terms.

08Tracking your consignment

After dispatch we will share, on WhatsApp or by email:

  • The transporter's name and the LR or docket number, or the courier tracking number
  • The number of cartons dispatched
  • The invoice copy

Please track the consignment and arrange to take delivery promptly once it reaches the destination godown. Transporters charge demurrage for consignments left uncollected.

09Transit times

Transit time is controlled by the transporter or courier, not by us. As a general guide for road transport from Kanpur:

  • Uttar Pradesh and nearby states — usually 2 to 4 days
  • North, west and central India — usually 3 to 6 days
  • South and east India — usually 5 to 8 days
  • North-eastern states, hill regions and remote destinations — longer, depending on the route served

These are indicative only. Actual transit time varies with the transporter, the route, festival and peak-season load, weather, strikes and road conditions. We cannot guarantee transit time and are not liable for transporter delay.

10Shortage or damage in transit

Please check the consignment before you sign for it.

At the time of delivery. Count the cartons against the LR or docket, and look for cartons that are torn, wet, re-taped or short. If anything is wrong, record it in writing on the transporter's delivery receipt before signing, and inform us the same day. A remark on the delivery receipt is what makes a claim against the transporter possible. Once you sign clean, that claim is generally lost.

After opening the cartons. If there is a shortage inside a carton, a manufacturing defect, or goods that do not match the invoice, inform us within 7 days of delivery with:

  • The invoice number and date
  • Photographs of the cartons, the packing and the affected pieces
  • The design, size, colour and quantity affected

We will verify and, where the claim is accepted, replace the goods or issue a credit note at our option. Claims raised after 7 days may not be accepted, since by then both the goods and the transporter's claim window are outside our control.

11Undelivered or refused consignments

If a consignment is not collected from the transporter's godown, or delivery is refused, or it is returned because the address or contact number given to us was incorrect:

  • Demurrage, storage and return freight are on your account
  • The invoice remains payable
  • We will hold the goods and re-dispatch them once the outstanding amount and re-dispatch freight are settled

12Returns

Goods are supplied on a wholesale, business-to-business basis and are not returnable because you changed your mind or because the goods did not sell.

Returns for manufacturing defect, short supply or wrong supply are dealt with in section 14 of our Terms and Conditions. Please do not send goods back to us before we have confirmed the return in writing, as unauthorised returns cannot be accepted at our godown.

13Export orders

The timelines and terms on this page relate to dispatch within India.

For export enquiries, contact us and we will quote separately. Export orders are subject to separate terms covering documentation, incoterms, payment mechanism and delivery.

14Contact us about a dispatch

For any question about a dispatch, an LR number, a delivery or a transit claim, contact us with your invoice number to hand.

Business name
NuedWears
Registered firm
Unique Enterprises (proprietorship firm)
Business
Manufacturer and wholesale supplier of women's innerwear (bras, panties and sets)
Factory & office
132/509 Hasnain Road, Munship Purwa, Kanpur, Uttar Pradesh 208023, India
GSTIN
09DEEPS7795F1ZQ
Phone / WhatsApp
+91 96256 56718
Website
nuedwears.com
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